Refund Policy

This policy covers refunds on Platform subscription fees. If you are a customer of a store powered by Platform, please refer to that store's own refund policy — Platform is not responsible for merchant refunds.

1. Free Trial

All new accounts begin with a 5-day free trial. No payment information is required. You can explore all features of your chosen plan during this period at no cost.

If you choose not to subscribe, your account will enter a grace period and then be suspended. No charge is ever made for a free trial.

2. User-Initiated Cancellation — Monthly Plans

You may cancel your monthly subscription at any time from your account settings.

• The current billing month is considered fully utilised regardless of when you cancel. No refund is issued for the current month.
• You will not be charged for any subsequent months.
• Your store remains active until the end of the current billing period, after which it will be suspended.

3. User-Initiated Cancellation — Annual Plans

You may cancel your annual subscription at any time from your account settings.

• When you cancel an annual plan, your usage is recalculated at the monthly price of your plan (the non-discounted monthly rate) for each month used.
• Your refund is calculated as: Annual amount paid minus (months used × monthly plan price).
• If the recalculated usage equals or exceeds the annual amount paid, no refund is due. The minimum refund is ₹0.
• Your store remains active until the end of the current annual period.

Why is usage recalculated at the monthly rate? The annual discount is a benefit for committing to a full year. If you cancel early, the discount is adjusted to reflect the actual duration of use.

4. Platform-Initiated Cancellation — Monthly Plans

Platform may cancel your account for reasons described in our Terms of Service and Acceptable Use Policy, including policy violations, suspicious activity, or other reasons at Platform's discretion.

• When Platform initiates cancellation on a monthly plan, usage is calculated on a pro-rata basis counting only completed billing months. The current partial month is not charged.
• A refund is issued for the unused portion, including the current partial month.

5. Platform-Initiated Cancellation — Annual Plans

When Platform initiates cancellation on an annual plan, usage is calculated at the annual monthly rate — that is, the annual price divided by 12.

This is more favourable to you than user-initiated cancellation, where usage is charged at the higher monthly price.

Your refund is calculated as: Annual amount paid minus (completed months × annual monthly rate).

6. Refund Comparison

In all cases, the minimum refund is ₹0. You will never be charged more than the amount you originally paid.

7. Price Locking

• Monthly subscriptions lock your plan price for the current billing cycle.
• Annual subscriptions lock your plan price for the full 12-month period.
• After the locked period ends, the then-current pricing applies on renewal. We will notify you at least 30 days before any price increase takes effect on your next renewal.

Note: Price locking applies to Platform subscription fees only. Changes in statutory tax rates (e.g., GST) are passed through regardless of the locked period.

8. Plan Upgrades

When you upgrade to a higher plan, the new plan takes effect immediately. For monthly plans, you are charged the prorated difference for the remainder of the current billing period. For annual plans, the unused portion of your current plan is applied as credit toward the new plan.

9. Plan Downgrades

You can downgrade to a lower plan at any time. The new plan takes effect at the start of your next billing cycle. There is no partial refund for the difference in price during the current period.

10. How to Request a Refund

To request a refund:

1. Email support@sailwynd.comwith subject "Refund Request — [your store name]"
2. Include your registered email address and the invoice number (found in billing history)
3. Briefly describe the reason for your refund request

We will acknowledge within 1 business day and process eligible refunds within 5–7 business days. Refunds are issued to the original payment method. Processing times vary by payment method:

• UPI payments: 3–5 business days
• Card payments: 5–7 business days
• Net banking: 5–10 business days

11. Contact

For billing or refund questions:
Email: support@sailwynd.com
Response time: Within 1 business day

Related policies: Terms of Service and Acceptable Use Policy.